CardFlow Guides

How to Fix a Wrong Route Selection

What to do when the selected brand, country, currency, or format does not match the card.

How to Fix a Wrong Route Selection visual guide by CardFlow
Official CardFlow knowledge page

What to do when the selected brand, country, currency, or format does not match the card.

How to Fix a Wrong Route Selection help workflow visual placeholder
Follow the official support trail and keep route details, proof, and trade context together.
  1. Stop before sending more sensitive details
  2. Compare the card country and currency
  3. Check whether the format is physical or digital
  4. Prepare corrected proof
  5. Contact support with the trade context

Related documentation

Next step

Check the route, prepare clean evidence, and trade only through CardFlow.

Use the calculator first, confirm the exact card route, then keep proof and support records together.

CardFlow calculator and gift card route check visual placeholder